Welcome to Country Outfitter Shop! We’re dedicated to bringing you authentic western-inspired fashion with a modern twist. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to reach out—we’re here to help y’all!
Product Questions
What types of products do you offer?
We specialize in western-style apparel, including dresses, jeans, outerwear, pants, sweaters, sweatshirts, and tops. Each piece is carefully curated to blend classic American West vibes with contemporary fashion, ensuring you look and feel your best.
Are your products true to size?
Yes, our items are designed to fit true to size, but we recommend checking our size guide for specific measurements. If you’re unsure, feel free to contact us for advice—we want every piece to fit you perfectly!
Do you offer plus sizes or custom orders?
Currently, we focus on standard sizes, but we’re always expanding our collection. For updates on new sizes or custom options, sign up for our newsletter or follow us on social media.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 business days after processing, while free shipping via EMS (for orders over $50) takes 15-25 business days. We ship globally, but note that some remote areas and parts of Asia are excluded due to logistics.
What are the shipping costs?
Standard shipping is $12.95, and free shipping is available for orders over $50 via EMS. Both options include tracking and insurance for a secure delivery to your doorstep.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your western-inspired fashion all the way from our facility in Groton, US, to your wardrobe.
Returns & Exchanges
What is your return policy?
We offer easy returns and exchanges within 15 days of delivery. If your items don’t fit or meet your expectations, just contact us to initiate the process. Your satisfaction is our top priority!
How do I return an item?
To return an item, email us at [email protected] with your order details. We’ll provide instructions and a return address. Please ensure items are in original condition for a smooth refund or exchange.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We’ll cover the costs in those cases to make it right for you.
Payment Methods
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient transactions. Your payment information is protected, so you can shop with confidence.
Is my payment information secure?
Yes, we use industry-standard encryption to keep your data safe. We never store sensitive payment details on our servers.
Account & Orders
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster shopping in the future.
How can I update my order or shipping address?
If you need to make changes, contact us immediately at [email protected]. We can often adjust orders before they ship, but once processed, changes may not be possible.
Other Inquiries
Do you ship internationally?
Yes, we deliver worldwide to bring western style to your doorstep! However, we can’t ship to select remote areas or some parts of Asia due to logistical limits. Check our shipping page for details.
How can I contact customer service?
For any questions or concerns, email us at [email protected]. Our friendly team is here to assist you with delivery, products, or anything else—we aim to respond within 24 hours.
Thank you for choosing Country Outfitter Shop! We’re honored to be part of your western fashion journey. Happy shopping, partners!
Country Outfitter Shop • 37 Spring Street, Groton, US 06340 • Email: [email protected]