At Country Outfitter Shop, we want you to be completely satisfied with your purchase. We understand that sometimes an item might not work out as planned, which is why we’ve created a straightforward returns and exchanges process. Our policy reflects our commitment to quality western and country-inspired fashion while ensuring a positive shopping experience.
Quick Policy Summary: You may return or exchange most items within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. Please note that we cannot accept returns or exchanges after this period.
Return & Exchange Process
Submit Request
Email our customer service team at [email protected] with your return/exchange request using the template provided below.
Receive Authorization
We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.
Ship Your Return
Package your item securely with the original tags attached and ship to our address. We recommend using a trackable shipping service.
Condition Requirements
To be eligible for return or exchange, items must meet the following conditions:
- Unworn, unwashed, and undamaged
- Original tags still attached
- In original packaging
- All accessories included (if applicable)
Non-Returnable Items
Due to hygiene reasons and the nature of these products, the following items cannot be returned or exchanged:
- Final sale items (clearly marked in product descriptions)
- Items purchased during special promotions (such as our Black Friday and Cyber Monday deals)
- Personalized or custom-made items
- Intimate apparel
Refund Information
Once we receive and inspect your returned item:
- Refunds will be processed within 3-5 business days
- Your refund will be credited to your original payment method
- Original shipping fees are non-refundable (except for defective items)
- Return shipping costs are the responsibility of the customer
Exchange Process
If you’d like to exchange an item for a different size or color:
- Follow the standard return process outlined above
- Clearly indicate in your email that you’re requesting an exchange
- Specify the desired size/color alternative
- We’ll ship your exchange item once we receive your return
Note: Exchanges are subject to availability. If your desired exchange item is out of stock, we will issue a refund instead.
Return Shipping Address
Please ship your returns to:
Country Outfitter Shop Returns37 Spring Street
Groton, US 06340
Return Request Template
Copy and paste the template below into an email to [email protected] to initiate your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Country Outfitter Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and SKU(s)]
Reason for Return/Exchange: [Please specify]
If exchanging, please send: [Specify desired size/color alternative]
Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Thank you,
[Your Name]Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
We appreciate your business and strive to make your Country Outfitter Shop experience exceptional. Thank you for choosing us for your western and country fashion needs!